Refund policy


  • No cancellations on already placed orders.
  • No switching/swapping items on completed orders. 
  • SALE ITEMS ARE FINAL SALE.
  • PLEASE TAKE YOUR TIME! ENTER YOUR ADDRESS AND EMAIL CORRECTLY DURING THE CHECKOUT. DUE TO THE HEAVY VOLUME OF EMAILS, IF YOU ENTER THE INCORRECT INFORMATION, IT MAY NOT BE CAUGHT IN TIME, AND YOU WILL HAVE TO PAY ANOTHER SHIPPING CHARGE TO HAVE THE ISSUE CORRECTED. 
  • WE WILL NOT BE ABLE TO ANSWER EMAILS ABOUT AVAILABILITY AND RESTOCKS. PLEASE JOIN THE EMAIL MAILING LIST TO BE NOTIFIED WHEN RESTOCKS ARE MADE. 
  • Discount codes can not be combined orders. Any discount codes must be applied on the order at the time of purchase. Discounts will not be applied after an order has been completed. If you experience a problem with a discount codes, contact us before you place your order shantellspaight@yahoo.com
  • You can add insurance on your shipment if you would like for an additional change. If you would like to add insurance to your order, you will need to contact us via email immediately after you order is placed to tracking number being printed for you order. Once the tracking has been printed, insurance can not be added.  

PREODERS

  • Orders that have preorder items will be shipped once the preorder items is available to ship. Multiple shipments for the same order will not be made, only one shipment for the entire order, when all items are ready to ship.

CLOTHING EXCHANGE

  • In the event you have any issue with an item of clothing or shoes, or would like to exchange an item of clothing or shoes, contact us. PRIOR TO WEARING ANY ITEMS, using the forms on the "CONTACT US" page for help resolving any problems, WITHIN 3 DAYS DELIVERY. Any inquiries about exchange/issue more than 3 days after delivery will not be considered for changes. There will be NO EXCEPTIONS to this.
  • We will contact you back to move forward with the exchange.
  • Our store WILL provide the return label slip. The return label slip will be sent to the email address you provide to Shantell's Gifted Boutique. You will have two days to ship your item (s) back.
  • If item (s) is not shipped after the third day the customer WILL NOT be able to return their item (s).
  • If Shantell's Gifted Boutique is unable to track the tracking number that was provided to you within three days of our confirmation of your intent to send items back for an exchange, the exchange WILL NOT be honored. We will make necessary time adjustments for weekend and holidays.
  • Each exchange will have to be handled the same. PLEASE do not send things back without contacting us.
  • Exchanges will not be considered on any items that are received back to us with any stains or damage, so we suggest that you DO NOT try on any items while wearing makeup or heavy amount of deodorant or perfume.
  • Swimwear purchases are FINAL SALES.
  • Any discounts used at the time of purchase DO NOT apply on clothing exchanges.
  • An additional shipping charge will apply on clothing exchanges for the exchange item to be sent to you which will be sent to your via invoice.
  • Only one exchange will be considered per clothing order. ALL EXCHANGES ARE FINAL.
  • If you would like to exchange a clothing item, within 3 days of the date of delivery, the exchange item will depend on availability. We will not hold items for exchanges without receiving the tracking number for your return.
  • Exchanges are handled via email and will not be issued as a refund on any other orders. If you would like to use your exchange credit, you will need to email us to process the exchange.
  • ITEMS WITH TAGS AND/OR LABLES REMOVED WILL NOT BE ELIGIBLE FOR EXCHANGE. If we receive an item that has any of the tags or labels removed, we will not honor any exchanges. You will be responsible for sending items back to you that have had the tags or labels removed. We suggest that you try items on before removing any labels.